Sandra Bullock

AP: Hi Sandra, we’ve been looking at your numbers in the dashboard and it looks like you’re getting a lot of throughput in terms of activity and people to call. How has AP helped you and your business?

S: Yeah, it’s huge, huge! People that I didn’t even know were looking, are looking! And they’re looking at other people’s properties so I can call them and snap them up before they buy other agent’s properties, so it’s really good.

AP: Do you have anything to say, positive or negative, about how ActivePipe is helping you?

S: It’s really amazing! It’s like having a PA working for you in the background. It’s a really, really strong tool. I’m super busy at the moment, so what I’m realising is that I actually need someone else working for me because I’m not even finding the time to call the leads that are being handed to me on a plate.

AP: So ActivePipe has helped you realise the growth potential in your own business?

S: Yeah!

Reece Prewett

AP: Hi Reece, thank you for taking the time to chat today. Even though your office is pretty new to ActivePipe you’re already seeing some fantastic results. Can you tell me a little bit about how are you using the platform and how you are finding it so far?

RP: We’ve had the immediate benefits of appraisal requests and loan market requests coming through, which is fantastic! But the real juice is coming from those who mine the data in the ‘Hot Leads’ category. It’s the people who are clicking on properties multiple times, revealing their intentions about buying and selling and putting their details in through the website. We are loving that.

AP: Do you find that the information that is coming through is allowing your agents to have better conversations with these leads?

RP: It’s giving direction. You may have 1000 people in your database but when it comes to 10am Monday morning, who are you going to call? You want to start your day by making ten calls and what ActivePipe does is make those ten ‘hot calls’ as opposed to ten ‘hit-or-miss’ calls.

You’re making the right calls, at the right time, to the right people.

AP: How does AP help you train and manage the agents in your office?

We have 25 agents in our office and ActivePipe helps us to work out which of those need some support. In my experience agents can be highly effective at their jobs but not run a good database. The truth is they could make twice as much money and have twice as much leisure time if they utilise the platform to maximise their database. They might even get their weekends back for themselves.

AP: How do your agents feel about using this new platform?

Agents want leadership, support and something to help them deal with being so time-poor. A lot of agents are time poor, so if you told them you’d organised a PA for them, they’d literally grab you with five arms, give you a hug and say, ‘’where do I start”?

That’s not a particularly cost effective thing to do. With ActivePipe, I’m effectively giving them half a PA for free and it does all that work for them in the background.

AP: You’ve had some really good appraisal request numbers coming through your account. Has that helped in terms of numbers of listings?

BP: Yes, absolutely. For example, since we’ve started my Top Agent has received two listings through the platform which equates to $30-40,000 NZD that’s coming in the front door. It’s probably paid for ten years worth of ActivePipe

AP: Thanks Reece, is there anything else that you’d like to add?

RP: I’d just like to say that we were a bit timid about turning it on but you’ve just got to jump in the cold water and have a swim. ActivePipe has made a real impact and it’s a really positive one. I can’t think of any downside.

Tom Russett

Congratulations on the success you’ve been having with ActivePipe! How long have you been using the platform for?

ActivePipe was first introduced to me when I came into real estate in Australia in 2015. It was already implemented in my office!

How do you incorporate ActivePipe into your everyday routine?

It’s actually now a daily KPI. On a weekly basis, we use it a lot at OFIs. We take the usual name and number at an OFI but I question whether a lot of agents are taking an email address too. You’ll find that with 25% of people that come through for an OFI, it doesn’t matter how many times you call them or send them an SMS, they may not call you back. If you have ActivePipe, you’ve always got the security of it running in the background. This means that if you can add someone’s name and email address into the system, you can rest assured that that even though you can’t reach them, they’re still getting your weekly email.

When you moved to Australia from the UK did you have any experience with a product like ActivePipe?

No, this was completely fresh!

So how did being introduced to ActivePipe change the real estate game for you?

It was really eye-opening! A really great thing about ActivePipe is that although it might not be speaking with people personally, it’s working behind the scenes for me and that’s what’s generating appraisals. I’ve actually just listed an appraisal through the platform and it’s going to auction at the end of September. Without ActivePipe I wouldn’t have got that.

In fact, I’ve still got clients to this day that contact me because they may have seen a property online, through ActivePipe and can’t make the OFI. I always tell them, “if I can’t reach you or if there’s something you might have seen that I might not have thought of feel free to email me and I’ll arrange for you to do a walk through”. So, ActivePipe is really offering that extra bit of service, which I’m really enjoying.

You are doing so well out in the field but you’re also quite young! What advice do you have for young agents starting out on how they can succeed early in their career?

From day one, if you’re going to be at the front door at OFI’s with a more senior agent, ensure that you ask for names and numbers but also grab the email addresses. Always ensure that you slow the conversation down and get an email address. That’s something that can really set you up well, so you can hit the ground running

How important do you feel embracing technology is for the future of real estate?

I think it is the future of real estate and we’re seeing that first hand with the power of social media. Instagram, Facebook and even LinkedIn are so important with consumers who are now generally online. I think the agent who has the biggest digital footprint wins.

What would you say to other agents who are thinking about giving ActivePipe a go?

Definitely give it a go. Trial it and see how it impacts your business. More than anything else, in an industry where we are always trying to be front-of-mind, there’s no better way then with a weekly email that’s not intrusive. It includes your new listings to the market and you can make it as personal as you want. It ensures that you don’t always have to pick up the phone because you know that on a weekly basis, you’re front of mind whether that’s actively or passively looking. Maybe that golden listing that someone’s been looking for might pop up on that list. You just never know where that next phone call may come from.

Shane Colquhoun

Shane Colquhoun is the principal of LJ Hooker Nerang, which was recently crowned ‘Regional Sales Office of the Year’ at the 2018 REB Awards. At publication, they have generated 122 appraisal requests through the platform.

Congratulations on your real estate success this year, what does it mean to you to see your office getting this type of recognition?

SC: It’s a reflection and an appreciation for all the hard work that you do over the years and it’s a big tick for the culture that we have here. It’s nice to be recognised with awards but it really assists with the culture.

What are the qualities that you believe got your team to the top?

SC: I’d have to say that working as a team and having team longevity helps. It’s nice to bring people in who become part of the turning cog in a machine and working well, so it’s easy for new people to start because there’s a lot of long termers here.

Tell me about the everyday routine of your agents. What are the little things they do each day that sets them up for success?

SC: Everyone is coached individually. At the end of the day, everybody has a strength and a weakness and it’s about highlighting the strengths rather than working on the weaknesses. If someone has been working in real estate for ten years and has a weakness, I think it’s always going to be there, so we support in the weakness and grow the strength.

Your office has generated 122 appraisal requests through ActivePipe, which is huge! How do you make sure that ActivePipe is incorporated into the daily routine of your agents?

SC: It’s a non negotiable. We have it in the office and you have to use it, whether you’ve been here for one day or for twenty years. It’s one of those automated tools that makes people’s jobs easier.

What would you say to agents who are thinking about giving ActivePipe a try?

YES! But, remember that you can’t rely just on the technology. If a contact is in real estate mode, they’ll open your emails but if they’re not they’ll probably click out of them, so for those times you have to have other things in place to stay front-of-mind.

Roberto Bonomi

Roberto Bonomi was named the real estate industry’s “Rising Star” at the prestigious REB Awards in July 2018. He attributes his success to hours of hard work, dedication and going that extra mile for his contacts. Through ActivePipe he’s generated 5 appraisal requests, resulting in 3 listings.

What are the qualities that you believe got you to the top of the game?

I firmly believe my success comes down to genuine human connectedness and always having my clients best interest at heart.

You’ve received five appraisal requests through ActivePipe! This is great news. How do you incorporate ActivePipe into your daily routine?

The best part is that three of those five appraisals turned into listings! ActivePipe works like your PA, it’s always running in the background, working hard behind the scenes. It really helps me with my buyers and I’m using it everyday as an integral part of my business. With the power of online these days, client’s read testimonials & look at your track record. Clients are more likely to request an appraisal based on your past success.

What advice do you have for agents who are just starting out in the business of buying and selling homes?

Don’t be disheartened if it takes time to get going and be prepared to work incredibly hard. It is also important to be hyper aware of legislation and invest in training.
Most importantly align yourself with a company who will support & encourage you. At LJ Hooker St Peters, Glynde, Adelaide City I have a personal business plan with KPI’s, this gives me clarity & focus to stay on track. I am also kept accountable with regular one on ones with my mentor team, helping me with any challenges I may have. This has been instrumental to my success.

What would you say to agents who are thinking about giving ActivePipe a go?

RB: I would say that you need to give this technology a go! ActivePipe has been very powerful and accurate in tracking future opportunities, giving me the edge over other agents.

Daniel Oliver

How long have you been on ActivePipe for?

We were one of the first offices to get on board when Ray White took on ActivePipe. Our training was back in April 2016.

How do you incorporate ActivePipe into your everyday routine?

My assistant or myself will log into it everyday. We’ll look through and see which properties have open for inspections coming up and we’ll call anyone that’s clicked on that property and say, “we have this amazing property on offer that is similar to what you are looking for, have you seen the property? Would you like to come to the next open home?”

That drags traffic to the property and it’s all through ActivePipe. It saves us a whole lot of time because we know exactly who’s clicking on what properties. They have no idea that we’re calling them because of that click, we just say “I keep in touch with all my current buyers, would you like to come by?”

This really helps us with our attendance numbers and sells the property.

What are your favourite features of the product?

Getting people to the OFIs is the first big help but we also love ‘Potential Sellers’ and ‘New Geo- Conversions’.

Our favourite is ‘Profile Updates’. We know for instance, that if someone is an ‘Investor’ we can hand it straight over to our BDM, who’s our investment specialist. He can take care of them straight away and hopefully turn it into a property management referral, which means more business coming in.

In terms of efficiency and time management, how has AP changed how you operate in your daily business?

It saves us hours. Literally, a lot of hours of calling everyone back. My aim at OFIs is to collect a minimum of 90% of emails from attendees but before ActivePipe, I didn’t really care to be honest. Now that I’m aiming for that 90%, it’s probably why I’ve received 17 appraisals. It’s because I’m building my ActivePipe database.

How Important Do You Think Embracing Technology Like ActivePipe is for the Future of Real Estate?

100%. We are at the forefront of doing that and I think it’s been one of the biggest changes to my business. I can’t imagine life without it.

How would you describe ActivePipe to other agents who aren’t with the system but who are considering giving it a go?

I wouldn’t tell them about it. It’s a secret.

Glen Coutinho

Glen Coutinho was named REB’s number 5 agent in Australia for 2018, after making a whopping $340, 529, 700 in sales. He says ActivePipe is a vital component of his business.

Hi Glen, thank you so much for speaking to us today and a huge congratulations for being named the number five agent in Australia. You’ve had an incredible year, what’s been the highlight for you?

The highlight for me is that I’ve been able to achieve all this whilst still having three and a half to four months off for the year. I was able to travel to America with my family and manage my customers whilst I was away, which means that the system works well for me.

So you managed to achieve that elusive work/life balance?

Exactly.

What are the qualities that got you to the top of the real estate game?

I believe my greatest quality is loving people. My biggest strength is spoiling my customers. From birthdays to wedding anniversaries, I just always make the effort to acknowledge the success of all my clients. I spend most of my time with people and I just want to spoil them.

Tell us about your everyday routine. What are the little things you do that sets you up for success?

I start my morning between 7:30am and 8am on social media. I wish all my clients happy birthday, acknowledge special dates and all those types of things. I do this by 8am and then send out some gifts to my clients and get on the phone. I make 30-40 calls a day to past clients and I’ve done that consistently for 33 years.

How do you incorporate ActivePipe into your everyday routine?

It’s an important part of my routine because ActivePipe is the touchpoint for all my customers that are on email. I’ve got almost 30,000 customers and a lot of them get sent an ActivePipe email every week. It’s especially important for the local and overseas contacts that I can’t keep in touch with. It means they can get an email with my face on it and an update on the market.

Do you think this has helped you in your pursuit to be one of the top agents in the country?

It certainly has helped! I meet so many people that the sheer volume can be hard to keep up with. If I forget to ring someone, ActivePipe is like my backup. Say I’ve been chasing someone for twenty years and I forget to ring them for six months, they’re still getting my face in front of them every week. Each Thursday, ActivePipe puts my face in front of 5000 people and most them think that I’ve written the emails individually, so it really works in my favour.

How important is embracing technology like ActivePipe for the future of real estate?

Look I think it’s critical, especially if you’ve been in real estate for a long time. The younger guys are doing it but people in their 40s to 60s think they don’t need to. Well, I’ve come to the conclusion that you do. It’s a critical part of business in the 2000s and will continue to be moving into the future.

What advice would you give to agents who are just starting out in the business?

If you’re just starting out, you need to be in the office and at your desk by 8am. You need to consistently make 40 to 50 calls a day and you need to make ActivePipe a critical part of your business. If you want to make the best of ActivePipe, you need to get it in front of 1000 people very fast. If you’ve got 1000 people getting one of these emails every week, you’re in the game. By the time you get to 10,000 contacts, it comes down to sheer numbers. You can’t lose.

Holly Jones

How long have you been using ActivePipe?

It’s been about a year, year-and-a-half now and it’s been really good, so far!

How do you incorporate ActivePipe into your everyday routine?

We use it to identify hot buyers. So we usually identify them through ActivePipe, then ring them up and try and book them in for an inspection.

How does ActivePipe shape the conversations you have with your contacts?

It’s amazing because you can get more of an insight into what they’re looking for. Rather than looking at a database of 2000 people and wondering who to call, you can really fine-tune it.

How would you describe ActivePipe to agents considering giving it a go?

I think you’re crazy if you’re not using it!

Lleyton Gow

What has your experience with ActivePipe been so far?

This is the second time that we’re using ActivePipe. We had some troubles in the early days and switched to another email system but now that we’ve come back to ActivePipe we’re getting traction off it already! We sent out our first weekly listings email yesterday and we’ve had three calls off just that one email.

How have the conversations with your customers changed?

We’ve noticed it with the auction properties in particular. We can make call backs based on our send out because we can see who’s interacting with the properties and use that to our advantage. It’s a great touchpoint and gets the conversation flowing much better.

What would you say to other agents thinking of giving ActivePipe a go?

I’d say definitely give it a go! It’s expanded our business and helped us keep in contact with a lot of our clients, which weren’t able to do before!

Wendy Scott

Matt Giblin

How did you communicate with your contacts prior to ActivePipe?

We have approximately 7000 contacts in our database. Prior to ActivePipe we used mass-communication through our CRM provider and it took a lot of effort. It was labour intensive and really difficult to keep coming up with ideas ourselves. It’s not like that with ActivePipe.

Before ActivePipe, each agent was doing their own thing which was eating up a lot of time and lacking consistency. Our emails used to get a lot of unsubscribes. We don’t see many of them these days.

Can you summarise your experience with ActivePipe so far?

It’s amazing to see people who are actively looking at properties appear on our dashboard. It’s so easy to forget about these contacts when we are busy, but with ActivePipe, we don’t just know they exist, they are obvious leads for us to chase up.

We’ve received 13 direct appraisal requests since we started using the technology last year and that’s really helped us save time prospecting.

How has ActivePipe’s Data changed the conversations you are having with your contacts?

Intent data is very new to us in the office and we are only just starting to jump on those opportunities. We’ve had 238 people update their profile and let us know if they are looking to upsize, downsize or invest. As there are only two people in our office, these insights are incredibly powerful. They save us time and give us a conversation starter.

What would you say to agents considering giving ActivePipe a go?

I would tell them that ActivePipe is a very powerful tool. As agents, we have so much to do throughout the day. If you know you’ve got communications coming out from ActivePipe every week, that’s one less thing you have to worry about. It’s like we have an extra set of hands in the office.

Nick Ploubidis

During their annual Spring Campaign, LJ Hooker launched BOOST, a digital initiative that combined complementary Aussie start-ups, Tiger Pistol and ActivePipe.

TigerPisol is an automated Facebook and Instagram advertising platform that amplifies an agent’s profile in their local area.

ActivePipe nurtures those contacts with automated email communications and reports back to the agent with intent data.

Over the three-month campaign, these platforms reached a combined 10.4 million online users. We caught up with the principal at LJ Hooker Kensington to see how this program translated at the office level.

Are you still using ActivePipe and Tiger Pistol?

Yes, we’re still using both ActivePipe and Tiger Pistol.

What were the benefits of using both ActivePipe and Tiger Pistol during the spring campaign?

From an ActivePipe perspective, it was fantastic to see our contacts updating their status and letting us know if they were investors, first home buyers, upsizers or downsizers. It gave us a point of conversation and that’s really powerful when you’re competing with another three or four offices in the area.

Once Tiger Pistol came on later in the year, we had out best quarter ever and December was one of our best months in history. We had issues with stock across the board and suddenly December numbers were huge and other offices in the area were still complaining about low stock numbers.

We didn’t change much in terms of the way we operated. The only thing we did change was Tiger Pistol and ActivePipe working together so I have to attribute some of our success to that.

Overall do you think ActivePipe and TigerPistol helped you generate and convert more qualified leads?

I do. It certainly helped from an awareness perspective.

The ‘set-it-and-forget-it’ part of the combination was excellent. We found that when we spoke to clients they had already been touched by ActivePipe and TigerPistol, which told us that we were reaching the right people.

The increase in overall activity had to be attributed to that also.

From a business perspective how did ActivePipe help you?

Ultimately, the settlements spoke for themselves. Two of my sales people had their best months ever! The office had it’s second best quarter ever, and that’s in settled sales, all leading from the implementation of ActivePipe and Tiger Pistol together.

Mark Imbesi

Daniel Vanin

How does Ignite compare to AUTO?

As a Business Development Manager, I’m always on the lookout for new ways to improve our customer’s experience with Ray White North East. With the addition of quarterly data hygiene surveys we have been able to engage our database at regular intervals. The interactivity of these surveys has lead to a spike in lead generation with 25 appraisals requested in the past three months. We converted some of these leads into listings. We also had 157 contacts update their property interests which has helped us provide a noticeably better customer experience.

What has been the impact of ActivePipe on your sales team?

Prior to Ignite, not all of our agents regularly updated their CRM but once they started seeing the leads and enquiry coming from the platform they began to understand the potential each contact had. People who weren’t into databasing saw the ROI and became more engaged with our system.

In your opinion, what has been the most significant advantage of ActivePipe?

I think the most significant advantage of ActivePipe is being able to uncover potential buyers and sellers; people we had no idea were in the market. We now know exactly who we should be talking to which helps us re-engage our old contacts at the right time!

What challenges have you faced so far?

I think the biggest challenge we have faced so far is getting our sales team’s heads around what is sent and at what time. We also have to train them so that they can use the platform to its full potential. ActivePipe’s support staff have really helped us with this.

Lisa Kerr

How does Ignite compare to AUTO?

We have noticed a major influx in lead generation since upgrading to Ignite. We were told to expect this but we had our doubts. We typically spend a substantial amount of time prospecting for potential sellers and didn’t expect so many people from our old database to put their hand up and let us know that they were in the market. In the past six months, we have received three loan market and eight appraisal requests from ActivePipe’s communication without doing a single thing.

What are the advantages of ActivePipe?

A major advantage of ActivePipe is the transparency it delivers. We don’t have to worry about where leads are coming from we just have to action them which takes a massive load off our sales team.

It’s also a great recruitment tool. I recently hired a sales agent with a large database who was attracted to our office because of the innovation provided by an automated system that helped him re-engage his old contacts. Talent are always looking for new ways to get ahead and ActivePipe is a great way to do it.

What aspects of ActivePipe are most useful?

The biggest advantage of ActivePipe is the certainty we have. We are dealing with numbers and concrete facts rather than words that are victim to misinterpretation. Staff are bringing statistics into meetings and sharing their results with the team. It’s great for getting them motivated and encouraging them to enter data into our CRM.

What are the challenges of ActivePipe?

At the start we struggled to get the sales team engaged. We had to find a new way to incorporate it into their routine and decided adding discussion to our weekly meeting was a great place to start. We’ve noticed much more activity and follow up as a result and it’s nice to see the team working together to find opportunities in the data. With 66 profile updates in the past six months, it’s easy to see the benefit of using ActivePipe in our office.

Tony Skrekovski

Tony, you’ve been a Principal at Barry Plant since 2005 and you have a large successful team of sales professionals and property managers. You’re using ActivePipe in both divisions. Why?

I first saw ActivePipe in around Apr/May 2016 and I was super impressed with the technology from that first introduction. We are always being sold the next best thing in Real Estate technology but ActivePipe delivers. I recognised the potential for it to really utilise our database and it is now a crucial part of our business.

What aspects of ActivePipe are most useful?

There are a number of things that I like. As a Principal I have confidence that our database is being communicated with in a professional reliable manner. Our clients become familiar with our office and our staff because of the regular communication and it helps create a great relationship with them. It’s nice to know what’s going on at an ‘office’ level and, if necessary, ensure there is appropriate follow up from my team.

ActivePipe alerts the agents to the people who are ready to transact and makes us all much more efficient AND effective.

I also like the way the client insights help us create a really positive conversation when we are doing our call-backs and follow-up.

What specific use do you have for ActivePipe?

We use it in listing presentations and it has helped us win numerous listings in a very competitive market. We leverage our large database of buyers using ActivePipe and potential vendors are impressed with the way we can immediately identify interest in their home.

Anything else you’d like to add?

It’s the best real estate technology going around and we see plenty. ActivePipe is a Digital Prospector!

Rachel Foote

How does Ignite compare to AUTO?

ActivePipe and Ray White teamed up to introduce Ignite to our network. It helps us regularly clean and profile our database by sending our contacts a survey that asks them about their position in the property market. Since sending out our first survey on 30th October 2017, we have noticed a spike in our lead generation with two loan leads and four appraisal requests produced.

Did you have any concerns before you started using Ignite?

I think a natural association to the word email marketing is spam. We were really concerned we would overwhelm our contacts but we have had an extremely positive response with more appraisal leads than unsubscribers. Our team are really excited to get more results from our next send.

What are the advantages of ActivePipe?

ActivePipe has made it easier for the office support team to assist the sales people with their job. We have a list of engaged contacts who have volunteered information so it is easy for us to follow them up. We are able to monitor their activity and act on it strategically which gives us a massive advantage in a competitive real estate industry.

In your opinion, what is the most significant benefit of ActivePipe?

The Data Hygiene Survey we get with Ignite has really cleaned up our data. We’ve been able to engage with contacts who have been sitting in our database for a few years and many of them have updated their details without being hassled for it.

People who updated their geo-data by giving us their address have more localised information through our location specific sold property reports, helping us deliver more value to our contacts without adding more work processes or staff to the team.

John Parkes

Data Hygiene Campaign Results:

Appraisal Requests: 9
Loan Market Requests: 2
Profile Updates: 81
Geo Conversion: 10

How long have you been using ActivePipe?

We’ve been using ActivePipe at Ray White Tugun for almost two years now. We saw potential in the product from the very beginning and are so glad we embraced it. It is now an important part of our daily routine and staff-training program.

What is it about ActivePipe that you most value?

The thing I like most about ActivePipe is the ability to provide our customers with a personalised experience without all the work. Also the way the system is so automatic and almost happens in the background without you realising.

The emails sent are based on a person’s unique behaviour and contact profile so we are confident they are informed about OFI reminders, auctions and market updates that apply to their specific real estate interests.

What do you think is the most impressive feature of ActivePipe?

We love that ActivePipe gets to know our contacts before we do. As an agent it definitely gives us a point of difference.

Picking up the phone knowing a contact has already seen our face and completed our survey is far easier than making a cold call because it’s like we’ve already been introduced.

We received 81 profile updates in our recent data hygiene survey. We sent it to our entire database and were amazed by how many of our contacts responded. People we’d forgotten about were showing up our dashboard along with their real estate intention.

It was so simple to get on the phone and ask how we could help – the conversation basically scripted itself.

We also had 9 appraisal requests come through without doing a thing – it blew our sales team’s minds.

How have your interactions with clients changed since using ActivePipe?

Communication with our contacts is far more effective.

We often get remarks like you read my mind, that’s exactly what I was after or I’ve been looking at that property, I really love the open spaces in the living room.

The intel from ActivePipe is really impressive and helps us understand what our contacts are really after. As I’m sure you can appreciate that doesn’t always reflect what they say they are after and having ActivePipe’s insight really puts as ahead of other offices in Southern Gold Coast.

Is there anything else you would like to add?

ActivePipe helps us professionally and consistently deliver exceptional customer service to our entire database.

It’s an integral part of a comprehensive communications strategy that achieves more sales with greater results for each of our valued contacts.

Anthony Cowie

Margie Knaap

Charlie Biddulph

Rebecca Freeman

For more information about Rebecca Freeman, visit LJ Hooker City Residential Perth’s Facebook page. 

Dan Sowden

Penny Higgs

How long have you been using ActivePipe for?

The LJ Hooker Glenorchy team have been using ActivePipe since March this year. We heard of the platform from other LJ Hooker offices in the area who reported much higher lead generation as a result of ActivePipe’s communication. The platform has since been implemented across our network which I believe is a big win for LJ Hooker.

What’s the biggest advantage of ActivePipe?

We have a large database with over 9000 contacts here in Glenorchy. Even with 13 real estate agents working our stock eight hours a day, we struggle to keep in touch with all of them. ActivePipe ensures our entire database receives a minimum of one weekly listings email a week and we know further communication will be sent if required. We focus on legitimate buyers and sellers rather than the usual hit & miss approach.

How do you apply the technology to your workplace?

We’ve incorporated ActivePipe into our weekly sales routine. The campaign reports we are sent indicate our email marketing success which we reflect on as a team. I encourage our team to log in to the platform and identify contacts that are ready to buy and sell. We watch our Up-and-Coming contacts like a hawk!

In your opinion what is the most impressive feature of ActivePipe?

In less than 6 months, we received 30 appraisal requests via ActivePipe without doing a thing. If the automation doesn’t sell you, the lead generation certainly should.

What are the highlights of your experience with ActivePipe?

We’ve had a number of good results for the office. Personally, the highlight has been the 27,000 web clicks. Each property link in ActivePipe emails directs the contact to our website. As a consequence our properties are constantly viewed which means our selling time is faster. We also have a whole lot more enquiry on our properties and we can use the data to identify listing opportunities too.

Liam Wilson