How to build your brand & drive exceptional customer experience.
How to build your brand & drive exceptional customer experience.
In real estate, reputation goes a long way. And building a well-respected brand is at the heart of growing a successful agency
In this webinar, Josh covers the following topics:
- The secrets to building brand consistency in the digital environment
- How to clean up your database so you’re talking to active buyers and sellers
- Proven techniques for creating compelling headlines & copy that converts
Watch the webinar replay
ActivePipe is a breath of fresh air! We no longer have to rely on our Reps to communicate regularly with their database. Once switched on, it is almost set and forget. ActivePipe automatically welcomes their new clients the moment they are entered into our CRM and then goes to work behind the scenes to gather their preferences and keep them up to date based on what they are interested in. Clients that engage or are active are categorised and highlighted on the Dashboard for our Reps to connect with. ActivePipe is one of the best real estate platforms I have seen in a long time. Very clever indeed. Thank you!
Jill is the Marketing Project Manager at Robinson Sotheby’s International Realty, they’ve recently made the switch to ActivePipe. Here is what she had to say about their experience!
“Robinson Sotheby’s International Realty switched to ActivePipe at the beginning of 2020. What initially attracted me to ActivePipe was the user-friendliness and flexibility it offered. I thought this would be a wonderful tool for our agents to use very effectively with little or no assistance from our support staff, giving them much greater control and autonomy. What I wasn’t expecting was how much I would enjoy using it myself. As a member of our company’s marketing team, I was proficient and very comfortable using our old email marketing app, but ActivePipe has proven to be even easier and faster to use. It’s actually really fun!”
“It’s been great for our recruiting drip campaign. I’ve been able to build a wide variety of emails with lots of different content including videos and animated GIFs. Using the ActivePipe analytics, I can quickly determine which features our audience is engaging with the most.”
“Several of our agents have been using ActivePipe in impressed ways. It’s been really inspiring to see how they’ve been developing their own email campaigns. One of our agents, Billy Belshaw, has created his own newsletter called “Market Watch” and it looks amazing! He really likes the Smartfeed feature and uses it in his newsletter. He also created a set of his own customized and very professional templates for Open Houses, New Listings, and more.”
“Another one of our agents, Connie Greene, loves that the ActivePipe property feed includes all of the our agents’ listings — not just hers. She uses ActivePipe to create “new listings in your neighborhood” emails that include her listings in a particular neighborhood, plus our other agents’ listings in that same neighborhood. Connie said right after she sent out the first one of these emails, she heard back immediately from a few of her contacts who told her how much they appreciated knowing about the other homes available in their target neighborhood.”
“I’m really glad we made the switch to ActivePipe. Our marketing department no longer receives calls from frustrated agents struggling to find the right template or edit the right information in an email. But most of all, I have enjoyed seeing how much creativity our agents have now that they’re using the right tool!”
Buxton Ballarat ranked 1st out of REB’s Top 50 Sales Offices for 2021, Jodie is their Office Manager and is also in charge of their marketing.
Here’s some of what she had to say about how ActivePipe has impacted their business so far!
“I was working at Buxton when we brought in ActivePipe. One of the things we that wanted ActivePipe to do was to take over the weekly email blast. We wanted to make sure that it would integrate with our CRM, Box & Dice. Because of the great engagement we have with our clients in Ballarat, we wanted to make sure we were capturing that information from the email – who was opening it and looking at properties.”
“Prior to ActivePipe I was managing the marketing for agents when we were doing more letter box drops, doing sponsorships and engagements with local sports clubs. We still do that stuff but now with digital marketing taking off that’s been a big focus for us.”
“With the systems that we use, Box & Dice connected into ActivePipe, it’s amazing when it comes to prospect matching. So if you’ve got someone on the phone, they tell you how much they want to spend and what area they’re looking in, you can put that information in straight away and a property will pop up with what we’ve got for sale matching their criteria.
They then get an email every week with our properties that are in their area of interest and that are similar to the types of properties that they’re interested in – so it prompts them to contact us, as well as us contacting them. So that side of ActivePipe has been critical for our business when it comes to prospecting.”
Brooke is the Operations Manager for Marketplace Sotheby’s International Realty.
How has your experience with ActivePipe been so far?
My company switched over to Activepipe as our new primary email marketing tool and our experience has been truly amazing from the Support Team, weekly conference calls with ActivePipe representatives and even live webinars for our agents. We have more flexibility within the system and it provides everything our agents need in order to do business.
We are very happy with our choice to move to Activepipe and would recommend this for any company that is looking to make the switch.
This case study was originally written by Keith Loria and published in RISMedia.
Wish Properties Inc., a local Sherman Oaks, Calif.-based real estate office with global connections, first opened for business in 2012 as Wish Sotheby’s International Realty. Today, the firm is made up of four offices that span the San Fernando Valley—from Calabasas to Encino to Sherman Oaks to Toluca Lake—with 120-plus agents.
This past summer, the firm began using ActivePipe—an email marketing solution—in order to increase business and stay ahead of the competition.
“ActivePipe has by far been the best tool we have added to our business in a long time, and we are just getting started with it,” says Liz Hotz-Gonzalez, director of Operations for the firm. “The major pro for our agents is that it’s extremely user-friendly and very easy to use, which helps more agents stay interested.”
For clients, the appeasing part is that they get a beautiful email that’s interactive.
“So, if they like something they see, it automatically gives them the opportunity to click on the email and go directly to the website and see more,” says Hotz-Gonzalez, who would strongly recommend ActivePipe to others.
David Doblan, an agent with the firm who had utilized Mailchimp in the past, was excited to learn that the company partnered with ActivePipe.
“I am now able to keep in touch with my clients and see what they’re opening and clicking on so that I can send them a more personable email to follow up with my ActivePipe campaign,” says Doblan, who appreciates the clean, user-friendly interface. “My clients and potential clients appreciate being top-of-mind.”
Hotz-Gonzalez notes that implementation was easy, as the team at ActivePipe was very helpful and offered a ton of training and hand-holding to get everyone up and running. Answering everything he needed to know, Doblan remembers the initial webinar, which taught him about the system.
But the training doesn’t end there.
“One of our office gurus teaches a weekly class to provide the ones still learning new tips and tricks,” adds Hotz-Gonzalez.
“I would recommend others use ActivePipe to have one more tool in their pockets to ‘touch on’ their clients,” says Doblan. “It’s a great tool to use for drips, open houses, new listings and general email blasts.”
Hotz-Gonzalez says the whole team at ActivePipe has been “awesome to work with, from implementation to design, all the way up to general customer service and tech support. If there are any issues, the firm has a direct account liaison contact to email and/or call with any support issues.
“They have a very quick tech support team that responds right away via email to work on any issues,” says Hotz-Gonzalez. “I don’t think there has ever been a problem that was unable to be resolved within 24 hours. In my opinion, that is excellent service.”
This case study was originally written by Keith Loria and published in RISMedia.
When Andy Jolls, COO at Vista Sotheby’s International Realty, which has eight offices throughout California, first learned about ActivePipe, he was impressed that there was an email marketing solution for real estate professionals that provided the important customer insights that agents, REALTORS® and brokers were looking for.
“As a Sotheby’s affiliate, we were previously using a different supplier, their recommended email marketing platform at the time, but it had its limitations on how to develop email campaigns,” explains Jolls.
“We were also having trouble with the actual campaign falling into junk or spam filters, so we were on the lookout for a different product, and we were looking for a different CRM solution for our agents. The people we were talking to at the time recommended ActivePipe.”
The difference was noticed straight away, says Jolls. “ActivePipe has been really progressive about avoiding that type of situation. They look at why it happened, in addition to things they can change on both the domain and email level to prevent it from happening again.”
Within the first few minutes of the ActivePipe demonstration, Jolls notes that it was the best real estate marketing platform he had ever seen.
“From an administration standpoint, the ease of putting together an email that looked sharp and would get attention from the reader was a big factor,” says Jolls. “Some of the other solutions are a little more difficult in terms of putting an email together, and in real estate, it’s all about ease of use.”
Additionally, Jolls was impressed with ActivePipe’s ability to connect to the brokerage so that they could quickly and easily get announcements about listings or open houses out from the broker level.
“The reporting that ActivePipe provides on viewership and readership statistics was presented in an active format, which we weren’t getting before,” says Jolls. “There’s some sort of artificial intelligence where they rate the contact and whether they’re a likely consumer going forward.”
Vista Sotheby’s International Realty launched with ActivePipe in the beginning of August, and the company provided group and online-based training for the firm’s agents.
ActivePipe’s David Greenbaum has been the lead account manager, working closely with the firm to rectify any problems and help with training. Available whenever needed, this has created a very strong partnership that Jolls believes will continue well into the future.
“Not only are they helping us get going on the platform, but they’re very supportive on an ongoing basis in order to get the highest readership possible on all the emails going out,” adds Jolls.
In its first month with ActivePipe, the firm sent more than 1 million emails, and that number is expected to be similar in the months ahead.
One way the platform has already been used successfully? Any new listing acquired by the firm is sent out to a database of nearly 60,000 real estate agents in California. Previously, the firm was seeing a less than desirable readership rate, but by using ActivePipe, that number has improved by 400 percent.
“It’s a similar story with the open house emails we send out as a brokerage for anything scheduled for the upcoming weekend,” adds Jolls.
There’s also a monthly newsletter that Vista Sotheby’s International Realty provides for each agent’s client base, and those readership numbers are well above what they were before.
“We’re getting the most eyeballs as possible on these properties, which is helping everyone,” concludes Jolls.
We recently caught up with Nick to ask him a few questions about how ActivePipe is helping his business and his future outlook for the year to come.
“With some great technology out there including the likes of ActivePipe it enables us to really concentrate on who our prospects are and then behind the scenes it discovers more people that we maybe didn’t know were going to be interacting with us, but are ready to do something.”
Check out the full video below:
This case study was originally written by Zoe Eisenberg and published in RISMedia.
Tom Flanagan is the chief technology officer for Colorado-based brokerage The Group Inc., where he oversees marketing, technology and relocation. With over 15 years of experience in real estate innovation, Flanagan understands the vitality of smart email solutions.
“Email is a tried-and-true marketing tool, even for this day and age,” says Flanagan, noting that the majority of adults in the U.S. check their email at least once a day.
While there are many email automation services to choose from, Flanagan stresses that most of these platforms can be laborious for agents to manually load their property feeds and open houses into.
To combat this, Flanagan and his team began using ActivePipe, an email marketing solution built specifically for real estate, that focuses on easy, customizable automation, as well as access to the customer insights that agents and brokers can utilize to get ahead.
“ActivePipe marries email technology with property listings,” explains Flanagan. “They’re specialized; they’ve taken email automation to the next level.”
While Flanagan and his team began working with ActivePipe a year ago, they were immediately impressed with the user experience. “Everything is drag-and-drop, so it’s easy for any user to create these really beautiful, mobile-friendly email pieces that also come with sophisticated analytics, metrics and automation.”
Another area that impressed Flanagan? ActivePipe’s easy onboarding process.
“The company completely understands how important adoption is in real estate tech, and so onboarding was really easy,” he says. “Their team was quick to integrate the product into our tech stack, and they’re always willing to do different training sessions, both for our agents and our corporate services.”
In addition to live support, Flanagan and team also utilize ActivePipe’s training webinars, called ActivePipe Quick Starts, which allow users to access training info on-demand.
ActivePipe currently offers three product suites, all of which have property feed integration and can be integrated with a CRM. SEND allows users to easily build and send professional, mobile-responsive emails, while AUTO gives you the same functionality, but lets users build automated drip campaigns, send personalized reminders to contacts and receive intuitive data analytics to identify active buyers and sellers. Their largest suite, ENTERPRISE, automates the customer’s journey with triggered and scheduled recurring emails, while using sophisticated behavior-driven profiling to help predict the client’s next move.
Flanagan’s team is enjoying using the system and even contemplating upgrading to a higher tier. “I love the ability to easily create a rich, dynamic monthly newsletter, all drag-and-drop, that includes videos, open houses and listings.”
Another smart ActivePipe feature, according to Flanagan, is their location-based, geo-targeted technology. “Their system has the ability to cross-reference the locations of clients in an agent’s CRM, then deliver properties to them based on their location. That’s really intelligent.”
It’s this sort of intelligence that initially drew Flanagan into the world of real estate innovation. “What I love about real estate technology is that it’s so vast. Every day is different and exciting. If you’re a programmer at a tech company, you write code for 50 hours a week, and it’s nearly all the same. With real estate technology, I get to work in both art and science. It’s always fresh and new.”
This case study was originally written by Paige Tepping and published in RISMedia.
“Email marketing is important for any company,” says Intero Real Estate Services – East Bay Broker and General Manager Rishi Bakshi, who spent the past year creating a whole new set of technology for the firm’s technology stack from scratch.
“After changing our CRM, it was recommended that we take a look at ActivePipe’s email marketing system, as this was an area in which we were lacking,” explains Bakshi. “As soon as I saw the demo and understood just how clean, sleek and easy it was for an agent, admin or staff member to create any number of email marketing pieces, it was a no brainer,” he adds.
Built specifically for the real estate industry, one of the biggest benefits in working with ActivePipe is the fact that it’s connected to the MLS. Therefore, it already showcases each and every listing the firm has.
Better yet? There’s no cap on the number of emails that can be sent in any given month. Having sent upwards of 250,000 emails last month (at press time), Bakshi notes that this would translate to an exorbitant amount of money with any other vendor.
Simplifying the entire process, ActivePipe makes it easy to create great looking property alerts, open house announcements and newsletters. “You can create whatever you want on the spot by simply dragging and dropping listings, blog content, YouTube videos—or anything else—into any number of templates and then blast it out to a specific database,” says Bakshi.
“It simplifies everything,” adds Bakshi, who points to ActivePipe’s back-end as yet another key piece of the puzzle. While agents love the back-end because it provides a glimpse into how a particular email is performing, it goes much further than that.
In fact, in addition to open rates and interactions, the back-end also shows what part of the email the recipient is responding to. “Since most of the emails we’re sending are made up of a variety of components, we can see exactly how our customers are interacting with the content we’re sharing,” explains Bakshi. This further differentiates the firm’s agents, as they can candidly discuss the results of their email marking campaigns with buyers and sellers alike.
“If you’re looking for something that’s sleek and easy to use, consider ActivePipe,” concludes Bakshi, who has nothing but good things to say about their experience thus far.
Whether it’s basic onboarding to launch the partnership, webinars or one-on-one meetings to discuss problem areas, the team at ActivePipe consistently goes above and beyond. “David Greenbaum, ActivePipe’s director of operations, is constantly checking in and making sure we’re doing okay. The touches they make are incredible,” concludes Bakshi.
Vincent is the Chief Operating Officer of William Pitt Sotheby’s International Realty.
What are your thoughts on ActivePipe so far?
In a sea of marketing automation platforms, ActivePipe stands out above the rest not just simply by enabling our brokerage to create centralised, high quality content, but by easily allowing our agents to curate bespoke content.
We are committed to equipping our agents with the most innovative technologies so they can do business more intelligently.
Shelly is the executive manager at Carvill Sotheby’s International Realty
How has your experience with ActivePipe been so far?
From start to finish the ActivePipe Team did not disappoint. They were professional and knowledgable and one step ahead on every aspect of getting us started.
Their drive to always help and keep their clients happy really showed throughout the entire process. We have been looking for a product that is user friendly and high quality and we are excited that we finally found it.
Risa is the marketing director at Vista Sotheby’s International Realty.
How has your experience with ActivePipe been so far?
Transitioning to ActivePipe as our email distribution platform has been made much easier thanks to all the time and patience from the ActivePipe team. We are not an easy bunch to train, but they did it with a laugh in their voice.
So far, we are loving the slick look and feel along with the many automated features that are already built-in—I know it will keep getting better and better as we move forward with it.
We look forward to seeing what surprises and features are ahead.
“ActivePipe’s been really good for us, we’re able to identify buyers and sellers, we love the way the email communication works and it’s really easy.”
Whilst celebrating 100 years of Fletchers Harley Toyle (Property Consultant), Tim Heavyside (Director & Auctioneer) and Beth Oleyar (Communications Manager) were kind enough to share some of their thoughts on how ActivePipe has become a key instrument in their businesses success.
Stavros owns and operates three offices whilst also being a Corporate Director at O’brien Real Estate. ActivePipe has become an essential component of each of his offices day-to-day operations and has even been widely adopted by much of the brand.
How has ActivePipe changed your business?
ActivePipe has allowed our Sales team to engage with relevant targeted clients that are actively browsing, or interacting with content delivered via ActivePipe.
It has enabled the team to identify clients that we may not have had direct contact with for over 5 years, who are actively back in the marketplace, looking to downsize/upsize & more importantly sell their existing property to take on their next move.
What feedback are you receiving from your team?
Great feedback from the team so far. We have been selective in setting up a structured roll out of email campaigns to ensure that we are not just mass marketing for the sake of it.
What would you say to other business owners looking to invest in ActivePipe?
GO FOR IT! Take control of your client database and make it work for you, instead of putting your clients in “witness protection”.
ActivePipe provides automated & relevant client contact points.
In terms of ROI, where are you seeing the most value for money in the product?
At the moment, we are seeing value for money in increased buyer interaction & increased OFI attendance.
In particular, having a Feature Property at the top of the Weekly Listings email, creates an immediate increase in enquiry & OFI attendance.
We have just added in “Auctions this Weekend” as features at the top of our OFI list as well.
Real time OFI feedback from buyers is gaining traction & is valuable whenproviding vendors feedback.
Significantly, ActivePipe has resulted in a database cleanse program, allowing us to focus on clients that want to hear from us, instead of those that don’t.
In addition, the team are using “Up & Coming” contacts for targeted call sessions.
Are O’Brien agents using ActivePipe in their sales pitches to prospective vendors? If not, have you thought about introducing this as best practice across the network?
Agents are using case studies of some of our properties to demonstrate the reach, and interaction rates, to both prospective & current vendors for their own campaigns.
Ideally yes, this could easily be incorporated as best practice and a very handy listing tool.
How important is our intent data in giving agents a competitive edge?
Intent data is intuitive – it provides an advantage by prompting client contact before the client calls in a competitor.
From an efficiency point of view we know that AP saves time and improves team capacity. How much of an impact will AP have in reducing costs for your business?
ActivePipe allows the business to generate additional revenue by automatically extending our reach to past purchasers, prospective vendors & current buyers that we may not be in close contact with.
Instead of time being allocated to build email campaigns/manual property alerts, the task is automated for them. This then frees them up to concentrate on their core tasks of List, Sell, Negotiate which of course are income producing activities.
A Word from… The CRM Manager
Margie Knaap knows how to run a winning database. As the CRM Manager at Ray White Lower North Shore she’s at the forefront of keeping agents efficient and effective through the everyday “busy” of their business and for ensuring that they’re making the most of their ActivePipe account.
We caught up with Margie to get an insider perspective on what differentiates a “good” ActivePipe user from a “great” one.
Here’s what she had to say…
How would you describe ActivePipe to agents who haven’t used it before?
ActivePipe is a fantastic platform that compliments a CRM to help with the marketing of a property. It allows you to track and identify what listings your contacts are engaging and interacting with and gives you insight into a contact’s movements in and around the area they reside in. It also allows you to discover what types of properties they are looking for (number of bedrooms/cars/bathrooms) and whether they are investors, downsizers, upsizers or first home buyers!
What is it that makes an ActivePipe user successful?
Logging in for a daily perusal of ActivePipe is key.
It might sound simple but make sure you are using the information that you learn about the contact from the platform when giving them a call. There is so much to discover on the dashboard, don’t let it go to waste!
Also, make sure that whatever notes you make get put back into your CRM so that there is a good track record of intel for other salespeople to see.
Finally, always keep contact information updated.
What feedback do you hear from your team about ActivePipe?
Those who use it well, speak very highly of the system. They love all the info that they can see and gain from ActivePipe!
We need to keep reminding some of them that if they use it to its full capacity, they wouldn’t believe how much value they would gain.
Log in, log in, log in…
Use the data ActivePipe gives you when making a call so you can have conversations that sell
Keep your database as clean as possible
I have only been using ActivePipe a short time and can already appreciate the huge potential of the software. The ability to automate the process of sending tailored content to my database on a consistent basis, not only saves me time but helps unlock new opportunities that may have otherwise been missed.
It is easy to see the software works as I am generating a higher response rate to the emails that I am sending. This allows me to engage directly with both purchasers and potential vendors. My only regret is not signing up to ActivePipe earlier.
Alastair Strauss is the Head of Marketing at award-winning estate agency, Martyn Gerrard.
When we caught up with him at the recent EA Masters Conference and Awards in London, he was excited to talk to us about how ActivePipe is improving business across the entire brand.
“It allows the offices to do what they do best. Make the phone calls, talk to people and be the face of the company, whilst in the background, ActivePipe allows our customers to communicate with us on a level that we almost don’t have to think about”.
Check out the full video below:
Why does Alastair love ActivePipe so much?
“The best thing about ActivePipe is that it understands what an agent needs and what an agent wants”.
Matthew Herbert is one of the most awarded principals in LJ Hooker history. His esteem within the group is legendary and led to a 2018 induction into the LJ Hooker Hall of Fame.
As part of his many speaking engagements, Matthew put time aside to speak with Ben, our Head of Sales ANZ/UK about why ActivePipe is, in his opinion, the best thing that’s ever happened for databases.
He told a room packed with LJ Hooker principals, “ActivePipe, without question, is the best tool for databases I have ever seen. It’s a little bit like a drug. I’m addicted. I’m absolutely addicted to this thing and if you’re not going back and making sure your office is using ActivePipe, you are missing out on a huge opportunity”.
Check it out:
Why does he love it so much?
“It’s a lead generator. They’re real, solid leads. Nothing airy-fairy, just high quality leads coming out of your existing database.”
To get the full rundown, watch the whole video below!
How does ActivePipe help you personalise the emails you’re sending to keep that human touch alive?
If you liaise with marketing specialists, they will tell you that it’s normally six touchpoints before you call to action. In my opinion, it’s probably closer to 20, based on the evolution of social media and the internet and associated ways to get to market quicker.
Having something like ActivePipe, where it creates a lot of the touchpoints, is crucial because it provides a real estate agent with a shortcut to those touchpoints.
How do you leverage your ActivePipe Dashboard to have those better conversations?
We have to digitally stalk everybody before we engage in conversation with them.
You digitally stalk them by doing a name search in RP Data to see what homes are associated with them. Then you go to LinkedIn, then you go to Facebook and you learn a little about them.
What I try to do is not make a phone call until I know everything that I can. What ActivePipe does is, it alerts me to somebody who’s active in the area, then the rest of the job is on me.
ActivePipe is an alert system.
It doesn’t do the job for you, but it alerts you to a possibility.
The way we kind of look at it is we give the agents the ammunition and the insights to be able to have superior conversations, but it’s up to the agent to make the phone call and be proactive.
That’s right. If someone tells us, through ActivePipe, I’m a downsizer, looking for a townhouse that’s around 500, 600 grand, you don’t call them up and say, “Hey, you’re a Downsizer looking for a place that’s 500, 600 grand.”
What you do is you think about it. You look around and you consider somebody who might sell within that rationale.
You call the seller, the potential seller and say, “Look, would you sell at the right price?”
Then the seller says, “Yes.”
You call the ActivePipe buyer and say, “Look, I might have something for you, would you like to come and have a look on Wednesday?”
Then they say, “Yes.”
You match your buyer and your seller because that’s what real estate is.
Craig Leo is the renowned Director of Barry Plant Rosebud. So far his office has generated 24 appraisal requests with ActivePipe.
How you incorporate ActivePipe into your daily routine?
One really good example is a couple that we missed out on a listing for. They didn’t sell with the current agent they were with and they ended up heading off for a holiday. Whilst they were away they were still searching for properties, so we knew they were a genuine buyer. Through ActivePipe we could see that as we alerted properties to them they were clicking on them multiple times. We always contact a buyer if we know that they’re clicking multiple times, so I was on the phone to them everywhere they stopped at as they travelled up the coast of Queensland!
By the time they were back from their holiday, they were looking to relist. They invited us in unopposed because they liked the fact that we’d kept in contact with them and that was with the help of ActivePipe. We ended up selling at auction which was great and from there they bought from us. So, by keeping in contact we were able to facilitate a buy and a listing unopposed.
You’ve received an amazing 24 appraisal requests so far. How many of those have turned into listings?
When we have a prospective vendor or an appraisal request, 9 times out of 10 we’ve listed and sold that property.
As a director, do you find that ActivePipe helps you in managing your agents?
Getting reports back from ActivePipe that we can sit down and talk to the agents about is great. More importantly though, it’s giving them direction. Rather than coming in of the morning and making a series of cold calls or prospective vendor calls off a database, they’re able to have a really relevant conversation.
So now when I talk to agents I find that the majority of the conversation is, “What has been happening on your ActivePipe. Who’s clicking on what?” It’s not just about the vendor referrals or request for appraisals or finance referrals.
Have you had any feedback from clients on your communications with them?
I make people aware when they come through our opens that we are going to provide them with a series of updates that are relevant to their needs. I also tell them that if they’re not happy with it they can unsubscribe.
What’s really cool about the system is that when we’re doing an appraisal, we can generally do what we call a ‘buyer match’. This is where I go into ActivePipe and determine how many people are looking for say a 4 bedroom, 2 bathroom double-garage home. I can show the prospective seller the results and the search history of the buyer. Then I’ll say, “Let’s give them a call now” and I’ll dial them up.
So, it’s just one of those really neat systems where you can actually show the vendor that you’ve got relevant buyers who have a search criteria that’s relevant to their property and that I can call them as easily at that. It’s actually hilarious.
What would you say to other directors who are thinking of giving ActivePipe a go?
I can sum that up in one sentence. It will change your business. Off the back of a really good market in the 2017/2018 financial year we made a 61% growth in our business. There was good training and marketing and all the things that we implemented in our business but ActivePipe was certainly a catalyst for that. So yes, do it.
Check out Craig’s original video:
AP: Hi Sandra, we’ve been looking at your numbers in the dashboard and it looks like you’re getting a lot of throughput in terms of activity and people to call. How has AP helped you and your business?
S: Yeah, it’s huge, huge! People that I didn’t even know were looking, are looking! And they’re looking at other people’s properties so I can call them and snap them up before they buy other agent’s properties, so it’s really good.
AP: Do you have anything to say, positive or negative, about how ActivePipe is helping you?
S: It’s really amazing! It’s like having a PA working for you in the background. It’s a really, really strong tool. I’m super busy at the moment, so what I’m realising is that I actually need someone else working for me because I’m not even finding the time to call the leads that are being handed to me on a plate.
AP: So ActivePipe has helped you realise the growth potential in your own business?
AP: Hi Reece, thank you for taking the time to chat today. Even though your office is pretty new to ActivePipe you’re already seeing some fantastic results. Can you tell me a little bit about how are you using the platform and how you are finding it so far?
RP: We’ve had the immediate benefits of appraisal requests and loan market requests coming through, which is fantastic! But the real juice is coming from those who mine the data in the ‘Hot Leads’ category. It’s the people who are clicking on properties multiple times, revealing their intentions about buying and selling and putting their details in through the website. We are loving that.
AP: Do you find that the information that is coming through is allowing your agents to have better conversations with these leads?
RP: It’s giving direction. You may have 1000 people in your database but when it comes to 10am Monday morning, who are you going to call? You want to start your day by making ten calls and what ActivePipe does is make those ten ‘hot calls’ as opposed to ten ‘hit-or-miss’ calls.
You’re making the right calls, at the right time, to the right people.
AP: How does AP help you train and manage the agents in your office?
We have 25 agents in our office and ActivePipe helps us to work out which of those need some support. In my experience agents can be highly effective at their jobs but not run a good database. The truth is they could make twice as much money and have twice as much leisure time if they utilise the platform to maximise their database. They might even get their weekends back for themselves.
AP: How do your agents feel about using this new platform?
Agents want leadership, support and something to help them deal with being so time-poor. A lot of agents are time poor, so if you told them you’d organised a PA for them, they’d literally grab you with five arms, give you a hug and say, ‘’where do I start”?
That’s not a particularly cost effective thing to do. With ActivePipe, I’m effectively giving them half a PA for free and it does all that work for them in the background.
AP: You’ve had some really good appraisal request numbers coming through your account. Has that helped in terms of numbers of listings?
BP: Yes, absolutely. For example, since we’ve started my Top Agent has received two listings through the platform which equates to $30-40,000 NZD that’s coming in the front door. It’s probably paid for ten years worth of ActivePipe
AP: Thanks Reece, is there anything else that you’d like to add?
RP: I’d just like to say that we were a bit timid about turning it on but you’ve just got to jump in the cold water and have a swim. ActivePipe has made a real impact and it’s a really positive one. I can’t think of any downside.
Congratulations on the success you’ve been having with ActivePipe! How long have you been using the platform for?
ActivePipe was first introduced to me when I came into real estate in Australia in 2015. It was already implemented in my office!
How do you incorporate ActivePipe into your everyday routine?
It’s actually now a daily KPI. On a weekly basis, we use it a lot at OFIs. We take the usual name and number at an OFI but I question whether a lot of agents are taking an email address too. You’ll find that with 25% of people that come through for an OFI, it doesn’t matter how many times you call them or send them an SMS, they may not call you back. If you have ActivePipe, you’ve always got the security of it running in the background. This means that if you can add someone’s name and email address into the system, you can rest assured that that even though you can’t reach them, they’re still getting your weekly email.
When you moved to Australia from the UK did you have any experience with a product like ActivePipe?
No, this was completely fresh!
So how did being introduced to ActivePipe change the real estate game for you?
It was really eye-opening! A really great thing about ActivePipe is that although it might not be speaking with people personally, it’s working behind the scenes for me and that’s what’s generating appraisals. I’ve actually just listed an appraisal through the platform and it’s going to auction at the end of September. Without ActivePipe I wouldn’t have got that.
In fact, I’ve still got clients to this day that contact me because they may have seen a property online, through ActivePipe and can’t make the OFI. I always tell them, “if I can’t reach you or if there’s something you might have seen that I might not have thought of feel free to email me and I’ll arrange for you to do a walk through”. So, ActivePipe is really offering that extra bit of service, which I’m really enjoying.
You are doing so well out in the field but you’re also quite young! What advice do you have for young agents starting out on how they can succeed early in their career?
From day one, if you’re going to be at the front door at OFI’s with a more senior agent, ensure that you ask for names and numbers but also grab the email addresses. Always ensure that you slow the conversation down and get an email address. That’s something that can really set you up well, so you can hit the ground running
How important do you feel embracing technology is for the future of real estate?
I think it is the future of real estate and we’re seeing that first hand with the power of social media. Instagram, Facebook and even LinkedIn are so important with consumers who are now generally online. I think the agent who has the biggest digital footprint wins.
What would you say to other agents who are thinking about giving ActivePipe a go?
Definitely give it a go. Trial it and see how it impacts your business. More than anything else, in an industry where we are always trying to be front-of-mind, there’s no better way then with a weekly email that’s not intrusive. It includes your new listings to the market and you can make it as personal as you want. It ensures that you don’t always have to pick up the phone because you know that on a weekly basis, you’re front of mind whether that’s actively or passively looking. Maybe that golden listing that someone’s been looking for might pop up on that list. You just never know where that next phone call may come from.