Edward Smyth

"ActivePipe is an alert system. It alerts you to possibility."

How does ActivePipe help you personalise the emails you’re sending to keep that human touch alive?

If you liaise with marketing specialists, they will tell you that it’s normally six touchpoints before you call to action. In my opinion, it’s probably closer to 20, based on the evolution of social media and the internet and associated ways to get to market quicker.

Having something like ActivePipe, where it creates a lot of the touchpoints, is crucial because it provides a real estate agent with a shortcut to those touchpoints.

How do you leverage your ActivePipe Dashboard to have those better conversations?

We have to digitally stalk everybody before we engage in conversation with them.

You digitally stalk them by doing a name search in RP Data to see what homes are associated with them. Then you go to LinkedIn, then you go to Facebook and you learn a little about them.

What I try to do is not make a phone call until I know everything that I can. What ActivePipe does is, it alerts me to somebody who’s active in the area, then the rest of the job is on me.

ActivePipe is an alert system.

It doesn’t do the job for you, but it alerts you to a possibility.

The way we kind of look at it is we give the agents the ammunition and the insights to be able to have  superior conversations, but it’s up to the agent to make the phone call and be proactive.

That’s right. If someone tells us, through ActivePipe, I’m a downsizer, looking for a townhouse that’s around 500, 600 grand, you don’t call them up and say, “Hey, you’re a Downsizer looking for a place that’s 500, 600 grand.”

What you do is you think about it. You look around and you consider somebody who might sell within that rationale.

You call the seller, the potential seller and say, “Look, would you sell at the right price?”

Then the seller says, “Yes.”

You call the ActivePipe buyer and say, “Look, I might have something for you, would you like to come and have a look on Wednesday?”

Then they say, “Yes.”

You match your buyer and your seller because that’s what real estate is.

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