Thanks for becoming a user of the ActivePipe platform.
You warrant that the information contained in your emails are of a normal, commercial and/or information manner, and are broadly in line with what would be deemed socially acceptable expectations. Specifically you warrant that your emails do not carry content that could be deemed sexually extreme or offensive, content that could be deemed as racist or bigotry, content that could be deemed as racially and/or religiously inflammatory, and/or that may carry content that could threaten the security of individuals, organisations and/or nations.
If you have commenced using the ActivePipe platform as the result of a 30 day (or other period) free trial, billing will commence immediately upon completion of the free trial period. Where such trial expires during a month, your first invoice will be pro-rata until the end of that calendar month. You will then be invoiced from the first of each month at the full monthly rate.
Under our standard payment terms, invoices will be raised in advance on or the 1st business day of each month and shall be payable 14 days after such date, or the nearest business day.
Any single user licence is restricted to a maximum database size of 10,000 contacts and a maximum monthly send capacity of 30,000 emails.
Upon termination of an account, ActivePipe will delete all client records and historical data associated with the terminating client’s account. No historical or transactional data records will be transferred to the client. Should a client subsequently wish to use the ActivePipe platform again, set-up fees will apply. These fees vary from time-to-time but are currently set as 3 months fees.
You are specifically prohibited from allowing any third party database access to the ActivePipe platform and/or re-selling access to the ActivePipe platform to any third party.
You will defend, indemnify, and hold harmless us, our group companies, shareholders, affiliates and licensors, and each of their respective employees, officers, directors, agents, licensors, suppliers, other partners and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to any third party claim concerning:
If we or our affiliates are obligated to respond to a compulsory legal order or process described above, you will also reimburse us for reasonable legal fees, as well as our employees' and contractors' time and materials spent responding to the third party subpoena or other compulsory legal order or process at our then-current hourly rates.
All intellectual property rights vested in or associated with the ActivePipe Platform are reserved by ActivePipe or its licensees.
"ActivePipe Trademarks" means all names, marks, brands, logos, designs, slogans and other designations that ActivePipe uses in connection with its products and services. You may not remove or alter any ActivePipe Trademarks, or co-brand your own products or material with ActivePipe Trademarks, without ActivePipe’s prior written consent. You acknowledge ActivePipe’s rights in all ActivePipe Trademarks and agree that any use of ActivePipe Trademarks by you shall inure to ActivePipe sole benefit. You agree not to incorporate any ActivePipe Trademarks into any of your own trade marks, service marks, company names, Internet addresses, domain names, or any other similar designations, for use on or in connection with computer or Internet-related products, services or technologies. The names of actual companies and products mentioned on the ActivePipe platform or in the Materials may be the trademarks of their respective owners or licensees.
Any software or content that is made available to download from the ActivePipe platform is the copyrighted work of ActivePipe and/or its licensor's (if any). You must be a registered ActivePipe subscriber in order to download and/or use the software.
ActivePipe users are required to respect intellectual property rights. Should copyrighted content belonging to you be posted via ActivePipe without your permission please let us know by using the “Email Us” feature on our website or by writing to us at:
1b Weir Street, Glen Iris
Victoria, Australia 3146
In your notice please provide evidence you are authorised to act on behalf of the copyright owner, all contact details of the copyright owner, the identity of the copyright work being infringed and a statement (note: made under penalty of perjury) that the information in your notice is accurate and you are authorised to act on behalf of the copyright owner.
ActivePipe’s reputation as an email service provider and our deliverability depend upon keeping the system clean. Spamming actions of individual users can adversely impact on ActivePipe’s positive reputation and jeopardise deliverability of the system as a whole. So we are in the positive reputation business together.
ActivePipe is a multi-user platform that provides email delivery services on behalf of its client base (community). In simple terms, ActivePipe passes emails through to Internet Service Providers (ISPs) such as Google (email), Yahoo etc..
The ISPs have very complex algorithms that monitor what is known as an email sender's (ActivePipe) 'reputation'. These mechanisms exist as one of many tools designed to identify and stop genuine spam emails based on their point of origin (source / sender).
If your email recipients consign your emails to trash or spam, then this begins to affect the sending 'reputation' of ActivePipe. This in turn impacts on the whole of the ActivePipe community. This impact translates to the systems of the ISPs viewing ActivePipe as a sender of dubious reputation and will "choke' and severely restrict the delivery of your emails and that of our broader community.
In order to protect our 'reputation' and thus that of our community members, ActivePipe exercises an Acceptable Use Policy and operates with an API (automated interface) that removes from your database within ActivePipe any email recipients that have trashed or spammed your email. This email also removes any email addresses that are "hard-bounced" (that is where the ISP advises that no such email address exists and/or is not active).
Such data 'cleansing', as it is known, is critical to enhancing and maximising the reputation of your database and that of the broader community, and thus ActivePipe's.
You therefore acknowledge and accept this Acceptable Use Policy as a standard operating practice of ActivePipe.
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
There are two types of Cookie. First Party Cookies are set by ActivePipe. Third Party Cookies are set by other parties.
Third party cookies enable third party features or functionality to be provided on ActivePipe (e.g. analytics). The parties setting third party cookies recognise your computer both when it visits ActivePipe and also when it visits certain other websites (eg. the client’s website).
Some cookies are required for ActivePipe to operate. ActivePIpe serves these essential cookies which are necessary to provide you with services available through our platform and to use some of its features, such as access to secure areas. If you block or delete these cookies you will impact how the ActivePipe platform works.
Other cookies enable ActivePipe to enhance user experience by tracking and targeting data of interest to users. BY refusing these cookies some functionality may be lost. Third parties (eg. Google) serve cookies on ActivePipe for reporting analytics and other purposes.
Advertising cookies are not used by ActivePipe.
ActivePipe also uses Web Beacons (also known as Tracking Pixels). These are miniscule, transparent graphics placed in ActivePipe emails typically to monitor whether a user has accessed content. Web Beacons often work together with Cookies to measure interaction with emails, to monitor traffic patterns, to understand traffic sources and to improve user experience.